Installer Terms

Qualification Requirements

• • Must be a registered business in the UK
• • Must hold relevant trade qualifications and certifications
• • Must have appropriate insurance coverage (minimum £2 million public liability)
• • Must comply with all relevant regulations and standards
• • Must have a proven track record in renewable energy installations

Required Certifications

• • MCS (Microgeneration Certification Scheme) certification
• • Gas Safe registration (for heat pump installers)
• • NICEIC or equivalent electrical certification
• • TrustMark registration (preferred)
• • Any other certifications required for your specific services

Registration Process

• • Complete online registration form with accurate information
• • Update profile with accreditations
• • Undergo verification and approval process
• • Setup Stripe Express account for deposit processing

Communication Standards

• • Respond to customer inquiries within 24 hours
• • Provide clear, accurate, and detailed quotes
• • Keep customers informed throughout the project
• • Maintain professional communication at all times
• • Use our messaging platform for project communications

Work Quality Standards

• • Complete work to industry best practices
• • Use high-quality, approved equipment and materials
• • Ensure all installations meet building regulations
• • Provide comprehensive warranties on work and equipment
• • Clean up work areas after completion

Health and Safety

• • Comply with all health and safety regulations
• • Provide appropriate safety equipment for workers
• • Conduct risk assessments for all projects
• • Maintain appropriate insurance coverage
• • Report any incidents or near-misses

Commission Structure

• • Commission rates vary by project type and value
• • Rates are clearly communicated during project quoting

Payment Processing

• • All payments are processed through Stripe
• • Commission is deducted from project payments

Project Completion

• • Update the project upon completion
• • Provide completion documentation and certificates
• • Ensure customer satisfaction before final payment
• • Cooperate with any post-completion verification

Acceptable Use

• • Use the platform only for legitimate business purposes
• • Provide accurate and up-to-date business information
• • Respond promptly to customer inquiries and requests
• • Maintain professional conduct in all communications
• • Respect customer privacy and data protection

Prohibited Activities

• • Providing false or misleading information
• • Attempting to circumvent our commission structure
• • Harassing or abusing customers or other users
• • Using the platform for non-renewable energy services
• • Violating any applicable laws or regulations

Profile Management

• • Keep business profile information current and accurate
• • Update certifications and insurance as they expire
• • Maintain a professional business appearance

Direct Contact

• • You may contact customers directly after initial platform introduction
• • Maintain professional communication standards
• • Keep us informed of significant project developments
• • Use our platform for project management when possible

Customer Service

• • Provide excellent customer service throughout the project
• • Address customer concerns promptly and professionally
• • Honor all warranties and guarantees
• • Provide ongoing support and maintenance as agreed

Regulatory Compliance

• • Comply with all applicable laws and regulations
• • Maintain all required licenses and certifications
• • Follow industry best practices and standards
• • Keep up to date with regulatory changes
• • Report any compliance issues to us immediately

Data Protection

• • Comply with GDPR and data protection laws
• • Protect customer personal information
• • Use customer data only for agreed purposes
• • Report any data breaches immediately

Insurance Requirements

• • Maintain appropriate insurance coverage at all times
• • Provide proof of insurance upon request
• • Notify us of any changes to insurance coverage
• • Ensure coverage includes all services you provide

Termination by You

• • You may terminate your account with 30 days written notice
• • Complete all ongoing projects before termination
• • Settle any outstanding commission payments
• • Return any platform materials or equipment

Termination by Us

• • We may terminate your account for violations of these terms
• • Immediate termination for serious violations
• • 30 days notice for other termination reasons
• • Right to terminate for business reasons with notice

Post-Termination

• • Complete all ongoing projects
• • Settle all financial obligations
• • Maintain customer service for completed projects
• • Return any confidential information

Your Liability

You are responsible for all work performed, equipment installed, and services provided. You must maintain appropriate insurance to cover your liability.

Our Liability

EnerWise acts as a platform facilitator only. We are not liable for the quality of work, equipment, or services provided by installers.

Indemnification

You agree to indemnify and hold harmless EnerWise from any claims arising from your work, services, or violation of these terms.