Terms of Service
The terms and conditions governing your use of EnerWise
Last updated: 11/09/2025
These terms and conditions govern your use of the EnerWise platform and services. By using our platform, you agree to be bound by these terms.
Acceptance of Terms
By accessing or using the EnerWise platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.
These terms apply to all users of the platform, including homeowners, installers, and any other visitors or users of our services.
Platform Description
EnerWise is a platform that connects homeowners with renewable energy installers. Our services include:
- • Energy savings calculators and estimates
- • Installer matching and quote facilitation
- • Project management and communication tools
- • Payment processing and escrow services
- • Educational content and resources
User Accounts
Account Creation
- • You must provide accurate and complete information when creating an account
- • You are responsible for maintaining the security of your account credentials
- • You must be at least 18 years old to create an account
- • One account per person unless otherwise agreed
Account Responsibilities
- • You are responsible for all activities under your account
- • Notify us immediately of any unauthorized use
- • Keep your contact information up to date
- • Comply with all applicable laws and regulations
Acceptable Use
Permitted Uses
- • Using the platform for its intended purpose
- • Providing accurate and truthful information
- • Respecting other users' rights and privacy
- • Complying with all applicable laws
Prohibited Activities
- • Providing false or misleading information
- • Attempting to gain unauthorized access to our systems
- • Interfering with the platform's operation
- • Harassing or abusing other users
- • Violating intellectual property rights
- • Using the platform for illegal activities
Installer Terms
Qualifications and Compliance
- • Must hold appropriate licenses and certifications
- • Must maintain appropriate insurance coverage
- • Must comply with all relevant regulations and standards
- • Must provide accurate business information
Service Standards
- • Provide accurate and competitive quotes
- • Respond to customer inquiries promptly
- • Complete work to professional standards
- • Honor warranties and guarantees
Commission and Payments
- • Agree to pay commission on accepted projects
- • Provide accurate project completion information
- • Cooperate with payment processing procedures
Homeowner Terms
Information Accuracy
- • Provide accurate property and usage information
- • Update information as circumstances change
- • Cooperate with installer site surveys
Payment Obligations
- • Pay deposits and final payments as agreed
Intellectual Property
Our Rights
The platform, including its content, design, and functionality, is owned by EnerWise and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.
Your Content
You retain ownership of content you submit, but grant us a licence to use it for platform operations. You are responsible for ensuring you have rights to any content you submit.
Disclaimers
Service Availability
We strive to maintain platform availability but cannot guarantee uninterrupted service. We may suspend or modify services for maintenance or other reasons. Our platform should not be used for permanent storage of essential documents like invoices and project files. Please maintain backup copies of all important information for your records.
Third-Party Services
We are not responsible for the quality, safety, or legality of services provided by installers or other third parties. Users should conduct their own due diligence.
Estimates and Calculations
Our estimates are for guidance only and should not be considered as definitive quotes. Actual costs and performance may vary significantly.
Limitation of Liability
To the maximum extent permitted by law, EnerWise shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Our total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim.
This limitation does not apply to liability for personal injury or death caused by our negligence.
Indemnification
You agree to indemnify and hold harmless EnerWise from any claims, damages, or expenses arising from your use of the platform, violation of these terms, or infringement of any rights.
Termination
Termination by You
You may terminate your account at any time by contacting us. Some obligations may survive termination.
Termination by Us
We may terminate or suspend your account for violations of these terms, fraudulent activity, or other reasons at our discretion.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales, unless you are a consumer and live in a different jurisdiction.
Changes to Terms
We may update these terms from time to time. We'll notify you of material changes by one of these means:
- • Posting the updated terms on our website
- • Sending you an email notification
Your continued use of our services after changes become effective constitutes acceptance of the updated terms.