Terms of Service

Account Creation

• • You must provide accurate and complete information when creating an account
• • You are responsible for maintaining the security of your account credentials
• • You must be at least 18 years old to create an account
• • One account per person unless otherwise agreed

Account Responsibilities

• • You are responsible for all activities under your account
• • Notify us immediately of any unauthorized use
• • Keep your contact information up to date
• • Comply with all applicable laws and regulations

Permitted Uses

• • Using the platform for its intended purpose
• • Providing accurate and truthful information
• • Respecting other users' rights and privacy
• • Complying with all applicable laws

Prohibited Activities

• • Providing false or misleading information
• • Attempting to gain unauthorized access to our systems
• • Interfering with the platform's operation
• • Harassing or abusing other users
• • Violating intellectual property rights
• • Using the platform for illegal activities

Qualifications and Compliance

• • Must hold appropriate licenses and certifications
• • Must maintain appropriate insurance coverage
• • Must comply with all relevant regulations and standards
• • Must provide accurate business information

Service Standards

• • Provide accurate and competitive quotes
• • Respond to customer inquiries promptly
• • Complete work to professional standards
• • Honor warranties and guarantees

Commission and Payments

• • Agree to pay commission on accepted projects
• • Provide accurate project completion information
• • Cooperate with payment processing procedures

Information Accuracy

• • Provide accurate property and usage information
• • Update information as circumstances change
• • Cooperate with installer site surveys

Payment Obligations

• • Pay deposits and final payments as agreed with installers
• • All payments are processed through secure third-party payment processors
• • Currency conversions are handled by payment processors at current exchange rates
• • Payment failures may result in project delays or cancellation

Payment Processing

• • All payments are processed securely through Stripe
• • We accept major credit cards and bank transfers
• • Payment processing fees may apply and are non-refundable
• • Failed payments may incur additional charges

Refund Policy

• • Platform service fees are generally non-refundable once services have been provided
• • Refunds for project payments are subject to agreement between homeowners and installers
• • We may process refunds in cases of clear platform errors or service failures
• • Refund requests must be submitted within 30 days of the relevant transaction
• • Processing time for approved refunds is 5-10 business days

Currency and Exchange Rates

All prices are displayed in British Pounds (GBP). For international transactions, currency conversion is handled by payment processors at current market rates. We are not responsible for exchange rate fluctuations.

Our Rights

The platform, including its content, design, and functionality, is owned by EnerWise and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

Your Content

You retain ownership of content you submit, but grant us a licence to use it for platform operations. You are responsible for ensuring you have rights to any content you submit.

Service Availability

We strive to maintain platform availability but cannot guarantee uninterrupted service. We may suspend or modify services for maintenance or other reasons. Our platform should not be used for permanent storage of essential documents like invoices and project files. Please maintain backup copies of all important information for your records.

Third-Party Services

We are not responsible for the quality, safety, or legality of services provided by installers or other third parties. Users should conduct their own due diligence.

Estimates and Calculations

Our estimates are for guidance only and should not be considered as definitive quotes. Actual costs and performance may vary significantly.

Platform Role and Dispute Resolution

EnerWise operates as a matching platform that connects homeowners with renewable energy installers. We are not a party to any agreements between homeowners and installers, and we do not provide installation services ourselves. In the event of disputes between homeowners and installers, we cannot provide assistance with resolution. All disputes must be resolved directly between the parties involved, or through appropriate legal channels.

Termination by You

You may terminate your account at any time by contacting us. Some obligations may survive termination.

Termination by Us

We may terminate or suspend your account for violations of these terms, fraudulent activity, or other reasons at our discretion.

Informal Resolution

We encourage you to contact us first to resolve any disputes informally. Most issues can be resolved quickly through direct communication.

Alternative Dispute Resolution

For disputes that cannot be resolved informally, the following options may be available:

• • Mediation through a mutually agreed mediator
• • Arbitration under the rules of the London Court of International Arbitration
• • Online dispute resolution through the European Commission's ODR platform

We may consider participating in such processes on a case-by-case basis, but are not obligated to do so.

Court Proceedings

If alternative dispute resolution fails, these terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales, unless you are a consumer and live in a different jurisdiction where you may bring proceedings in your local courts.