Privacy Policy
How we collect, use, and protect your personal information
Last updated: 11/09/2025
At EnerWise, we're committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Information We May Collect
Personal Information
- • Name and contact details (email, phone, address)
- • Property information and energy usage data
- • Account credentials and preferences
- • Communication history with our team
Technical Information
- • IP address and device information
- • Browser type and version
- • Website usage patterns and analytics
- • Cookies and similar technologies
Business Information (Installers)
- • Company details and registration information
- • Qualifications, certifications, and insurance details
- • Service areas and specialisations
- • Financial information for payments
How We May Use Your Information
For Homeowners
- • Provide energy savings calculations
- • Match you with suitable installers
- • Facilitate communication between parties
- • Process payments and manage projects
- • Send relevant updates and offers
For Installers
- • Verify qualifications and credentials
- • Match you with suitable projects
- • Process payments and commissions
- • Provide business support services
- • Send industry updates and opportunities
Information We May Share
With Your Consent
We may share your information with:
- • Installers to facilitate quotes and projects
- • Payment processors for secure transactions
- • Service providers who assist our operations
- • Regulatory bodies when required by law
Legal Requirements
We may disclose information when required by law, to protect our rights, or to prevent fraud or harm.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
Protection Measures
- • Encryption of data in transit and at rest
- • Secure hosting with industry-standard security
- • Regular security audits and updates
- • Access controls and authentication
- • Employee training on data protection
Data Retention
We may retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data subject to certain limitations.
Your Rights
Access and Control
- • Access your personal information
- • Correct inaccurate data
- • Request deletion of your data
- • Object to processing of your data
Communication Preferences
- • Opt out of marketing communications
- • Choose how we contact you
- • Update your preferences anytime
- • Unsubscribe from emails
Cookies and Tracking Technologies
How We May Use Cookies
- • Essential cookies for website functionality
- • Analytics cookies to improve our service
- • Preference cookies to remember your settings
- • Marketing cookies for relevant content
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Third-Party Services We May Use
Services We May Use
- • Google Analytics for website analytics
- • Stripe for payment processing
- • Supabase for data storage and authentication
- • Email service providers for communications
External Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we may have collected such information, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We may notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending you an email notification
- • Displaying a notice on our platform
Your continued use of our services after changes become effective may constitute acceptance of the updated policy.