Feedback & Concerns
How to contact us about issues or feedback
As a small team, we do our best to provide a helpful service. While we can't resolve every issue, we appreciate feedback and will do what we can to assist where appropriate.
What We Can Help With
Platform Issues
- • Website functionality problems
- • Account or data issues
- • Technical problems with our service
General Feedback
- • Suggestions for improvement
- • Questions about our service
- • General concerns about our platform
Important Limitations
As a small team, we have limited capacity to handle complex disputes or issues outside our direct control.
- • We cannot mediate disputes between customers and installers
- • We cannot resolve issues with work quality or pricing disputes
- • We cannot guarantee specific response times
- • We may not be able to investigate every concern raised
How to Contact Us
Get in Touch
Email:
info@getenerwise.co.ukPhone:
Number to be added
Helpful Information to Include
- • Your name and contact details
- • Brief description of the issue or feedback
- • Any relevant dates or details
- • What you're hoping we can help with
What to Expect
Response Time
As a small team, we'll do our best to respond to your message as soon as possible. We can't guarantee specific timeframes, but we appreciate your patience.
What We Can Do
We'll review your message and:
- • Respond with information or clarification where possible
- • Look into platform issues that are within our control
- • Provide guidance on next steps where appropriate
- • Explain if we're unable to help with certain matters
Alternative Support
For Installer-Related Issues
If you have concerns about an installer's work, communication, or pricing, we recommend:
- • Contacting the installer directly first
- • Checking their credentials and reviews
- • Contacting relevant trade bodies if needed
- • Seeking independent advice from Citizens Advice
Useful Resources
- • Citizens Advice Consumer Service
- • Trading Standards
- • Renewable Energy Consumer Code (RECC)
- • TrustMark (government-endorsed standards)